y9bet Privacy Policy
We place the highest importance on protecting your personal information. This policy explains what information we collect, why we collect it, and how we keep your data safe.
This privacy policy applies to all users of the y9bet platform. By using our services, you are considered to have accepted the terms of this policy.
1 Introduction & Purpose
y9bet is a trusted online betting and casino platform in Bangladesh. We believe that protecting the privacy of your personal information is our ethical and business responsibility. This privacy policy ("Policy") explains how y9bet collects, uses, stores, and discloses your information.
This policy applies to our website, mobile version, and other digital services of y9bet. Please read this policy carefully before you start using our services. If you have any questions, contact our support team.
2 What Information We Collect
We collect various types of information when you create an account and use services on y9bet. This information is processed securely and used to provide you with a better service.
2.1 Information You Provide Directly
- Full name and date of birth (for age verification)
- Email address and mobile number
- Bank account or mobile banking number (bKash, Nagad, Rocket, Upay)
- Documents required for identity verification
- History of communications with our support team
2.2 Automatically Collected Information
- IP address and device type
- Browser type and version
- Login time, activity logs, and session information
- Gaming history, betting records, and transaction details
- Information collected through cookies and local storage
3 Purpose of Using Information
Information collected on y9bet is used for specific and legitimate purposes. We never use your information for unnecessary or irrelevant purposes.
3.1 Service Delivery & Operations
- Creating, verifying, and managing accounts
- Processing deposits and withdrawals
- Ensuring gaming services and betting features
- Managing bonuses and VIP programs
3.2 Security & Compliance
- Preventing fraud and misuse
- Age verification (access only for those aged 21 or above)
- Adhering to responsible gaming guidelines
- Managing anti-money laundering (AML) and Know Your Customer (KYC) processes
3.3 Improved Services & Communication
- Providing a personalized gaming experience
- Managing customer support services
- Resolving technical issues and improving platform quality
- Sending important service-related messages
4 Information Sharing & Disclosure
y9bet does not sell your information to third parties or rent it out for commercial purposes. However, limited sharing of information may be necessary in specific circumstances.
4.1 Information Sharing with Legitimate Third Parties
- Payment processors: Transaction information required for bKash, Nagad, Rocket, Upay, and bank transfer services
- Game providers: Necessary information shared with providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe to ensure the gaming experience
- Technology partners: Authorized service providers for platform security and technical maintenance
4.2 Legal Obligations
We may be required to disclose certain information in compliance with applicable law, pursuant to a court order or a legitimate request from a government authority. In such circumstances, we will always follow the provisions of the law and maintain the utmost caution in protecting your information.
y9bet never discloses your password or complete payment information to third parties. All information is stored in encrypted form.
5 Cookie Policy
Cookies and similar technologies are used on the y9bet website. Cookies are small text files stored in your browser that help improve the quality of our service.
5.1 Types of Cookies We Use
- Essential cookies: These are essential for maintaining login sessions and ensuring security. Without these cookies, the site cannot function properly.
- Functionality cookies: Used to remember your preferences, language settings, and account customizations.
- Analytics cookies: Help improve the user experience by reviewing how the site is used.
5.2 Cookie Controls
You can accept or reject non-essential cookies by changing your browser settings. Keep in mind that rejecting certain cookies may cause some features of y9bet to not work properly.
6 Data Security Measures
We use industry-standard technology and practices to keep your information secure on y9bet. Our security measures are continuously reviewed and improved.
- SSL encryption: All data transmission between your browser and our servers is secured through SSL/TLS encryption.
- Encrypted storage: Sensitive information — particularly payment and identity-related data — is stored in encrypted form.
- Two-factor authentication: Two-factor authentication is available for additional account security.
- Access controls: Only authorized personnel can access your information on a need-to-know basis.
- Regular security reviews: Our systems are regularly tested to identify and address potential vulnerabilities.
We are always committed to protecting your data. However, complete security on the internet cannot be guaranteed, so we advise you to keep your password private and avoid logging in on unfamiliar devices.
7 Data Retention Period
y9bet does not retain your information longer than necessary. The retention period is determined based on the type and purpose of the information.
- Active account information: Retained for as long as your account remains active.
- Transaction records: Retained for a specified period in compliance with financial regulations.
- After account closure: Certain information may be retained for a specified period in accordance with regulatory guidelines.
- Cookie data: Session cookies are deleted when the browser is closed; persistent cookies remain for a specified duration.
Learn about your data rights
8 Your Rights Over Your Information
You have certain important rights over your own information on y9bet. Contact our support team to exercise these rights.
8.1 Right of Access
You may request to view and obtain the information we hold about you. Upon request, we will provide that information in accordance with applicable law.
8.2 Right to Rectification
If any information we hold about you is inaccurate or incomplete, you may request that it be corrected. We will make that correction within a reasonable time.
8.3 Right to Erasure
In certain circumstances, you may request that your information be deleted. However, we may be required to retain certain information for a specified period due to legal or regulatory obligations.
8.4 Right to Object to Processing
You may object to your information being used for direct marketing or profiling purposes. Once you object, we will no longer use your information for that specific purpose.
8.5 Data Portability
Where applicable, you may request to receive your information in a structured, commonly used format.
To exercise these rights, write to our support team at: [email protected] — we provide support in Bengali and English 24/7.
9 Protection of Minors
y9bet's services are for those aged 21 or above only. We do not knowingly collect information from minors. Age is verified at the time of account registration.
If we become aware that information from a minor has been collected, we will immediately delete that information and close the associated account. If you have any information regarding this, please let us know.
10 Third-Party Integrations & Links
Third-party game provider software is integrated into the y9bet platform to operate games. These providers have their own privacy policies and are directly responsible for your information.
If you access an external website through y9bet, that site's privacy policy will apply — not this one.
11 Policy Changes & Updates
y9bet may change or update this privacy policy from time to time. For significant changes, we will notify you by email or through the platform.
Continuing to use our services after a change means you are accepting the updated policy. Therefore, it is recommended that you read this page regularly.
12 International Data Transfers
y9bet may use international servers and service providers. As a result, your information may be transferred outside of Bangladesh. However, such transfers are always made with appropriate security measures in place, and our agreements with third parties include data protection provisions.
13 Contact & Complaints
For any questions, requests, or complaints related to privacy, please contact our support team. We will resolve your matter as quickly as possible.
- Email: [email protected]
- Live chat: 24/7 direct support (in Bengali and English)
We take your privacy-related complaints seriously and aim to respond within a reasonable time.